Customer Survey Results
Every quarter we invite a random sample of our customers to rate the service that they have received from us.
The results below are automatically generated from the latest feedback that we have received the third quarter of 2011. We sent out surveys to a total of 10 customers and received 5 responses.
My adviser took time to understand my circumstances
My adviser explained their recommendations in a language I understood
My adviser's written recommendations were clearly expressed and easy to follow
My adviser did not put me under undue pressure to proceed
My adviser explained if I was required to pay any fees for the advice being given, and when these would be payable
I can usually get hold of my adviser to help me with any queries, when required
I was regularly kept up to date with the progress of my application
My adviser and the office staff are friendly and courteous
My adviser and the office staff did what they said they were going to do in an agreed timescale
I feel that the service my adviser provided offers me value for money
Overall experience
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