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Customer Survey Results

Every quarter we invite a random sample of our customers to rate the service that they have received from us.

The results below are automatically generated from the latest feedback that we have received the third quarter of 2011.  We sent out surveys to a total of 10 customers and received 5 responses.

My adviser took time to understand my circumstances

My adviser explained their recommendations in a language I understood

My adviser's written recommendations were clearly expressed and easy to follow

My adviser did not put me under undue pressure to proceed

My adviser explained if I was required to pay any fees for the advice being given, and when these would be payable

I can usually get hold of my adviser to help me with any queries, when required

I was regularly kept up to date with the progress of my application

My adviser and the office staff are friendly and courteous

My adviser and the office staff did what they said they were going to do in an agreed timescale

I feel that the service my adviser provided offers me value for money

Overall experience

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IMPORTANT - Please download and print our Initial Disclosure Document (IDD). Complete Mortgages, Complete Money, Complete Cover and Complete Investments are trading names of Complete Mortgages Limited. Registered in England & Wales 05537384. Registered Office Wey Court West, Union Road, Farnham, Surrey GU9 7PT. Complete Mortgages Ltd is an Appointed Representative of Mortgage Next Network Ltd, which is authorised and regulated by the Financial Services Authority for mortgage and insurance mediation activities only. Mortgage Next Network Ltd is entered on the FSA register (http://www.fsa.gov.uk) under reference 300866. The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.

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