Contact Complete Mortgages

Our Principles

The way we do business

  • We will be open and straightforward with you and conduct our affairs with honesty.

Managing your needs

  • We want you to be happy to build a long-term relationship with us.
  • We will ask you questions about your needs and circumstances before we advise you.
  • We will only recommend suitable products and services that you can afford.
  • We will offer access to a wide range of products to enable your needs to be met.
  • If we are unable to find a suitable product for you we will let you know.
  • Before you accept our advice, we will clearly explain the main benefits and risks to you.
  • Our charges will not be excessive for the work we do for you.

Listening to you

  • We may occasionally ask you for feedback on how we can improve our service to you.
  • If you wish to complain, we promise to handle your complaint fairly.

How you can help us

  • Please provide as much information as you can on your income and outgoings. This will help us to recommend products that you can afford.
  • Please let us know if anything we say to you is unclear or if any documents we show to you are confusing. We will do everything we can to ensure you understand our advice.

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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT

IMPORTANT - Please download and print our Initial Disclosure Document (IDD). Complete Mortgages, Complete Money, Complete Cover and Complete Investments are trading names of Complete Mortgages Limited. Registered in England & Wales 05537384. Registered Office Wey Court West, Union Road, Farnham, Surrey GU9 7PT. Complete Mortgages Ltd is an Appointed Representative of Mortgage Next Network Ltd, which is authorised and regulated by the Financial Services Authority for mortgage and insurance mediation activities only. Mortgage Next Network Ltd is entered on the FSA register (http://www.fsa.gov.uk) under reference 300866. The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.

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