Customer Survey Results

We arrange several hundred mortgages and insurances policies per year, and invite all of our customers to rate the service that they have received from us.

Here are the ongoing feedback results that we have received from over 250 clients during the past 12 months. You can also read some of our clients’ comments on the testimonials page.

My adviser took time to understand my circumstances :
98.76 %
My adviser explained their recommendations in a language I understood :
99.21 %
My adviser's written recommendations were clearly expressed and easy to follow :
98.94 %
My adviser did not put me under undue pressure to proceed :
99.38 %
My adviser explained if I was required to pay any fees for the advice being given, and when these would be payable :
99.03 %
I can usually get hold of my adviser to help me with any queries, when required :
98.76 %
I was regularly kept up to date with the progress of my application :
98.55 %
My adviser and the office staff are friendly and courteous :
99.55 %
My adviser and the office staff did what they said they were going to do in an agreed timescale :
99.15 %
I feel that the service my adviser provided offers me value for money :
99.04 %
Overall experience :
99.10 %