Guildford insurance broker Complete Cover, the sister brand to Complete Mortgages, has launched an insurance video consultation service as part of the firm’s wider commitment to growing its portfolio of digital services.
Those looking for a host of UK insurance products ranging from life insurance and critical illness cover to buildings insurance and contents insurance can now begin their search via a video consultation with a Guildford insurance broker.
By using video platforms including Teams and Zoom, Complete Mortgages estimates that it has cut the time it takes to buy insurance by up to 30% as a result of eliminating client travel time.
Insurance purchased over the phone typically takes up to three appointments to allow for clients to compare premiums and consider costs. With video consultations, all comparisons and illustrations can be worked up and presented back to the client in real time, which aids the decision-making process and further cuts time.
Adam Perry, one of Complete Cover’s Guildford insurance brokers, adds: “With our video service, we’ve made it possible for our clients to secure their home with comprehensive insurance cover in only 20 minutes. Not only is the process much more efficient than phone calls and even face-to-face meetings, but it’s also a much more collaborative and transparent way of working, which resonates with our clients.”
Mark Finnegan, Director at Complete Cover, adds: “The insurance marketplace is constantly evolving, and those who don’t evolve with it are likely to get left behind. By implementing a video insurance consultation service, we’re pushing the sector forward, harnessing the latest technology and making it easier for our customers to access insurance, all whilst making the application process more streamlined from beginning to end.”
For more information on Complete Cover’s video service or to book a video consultation call 01483 238280 or e-mail insurance@complete-mortgages.co.uk.
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